Home' Sunraysia Daily : Oasis Auto 2016 Contents 4|
Sunraysia Daily Saturday, December 24, 2016
Customer views valued
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OASIS Auto Service values customer feedback
good or bad.
Managing director David Seddon is focused
on delivering the best service experience possi-
ble and likes to know what his customer’s really
think about the business.
An important element in the marketing strat-
egy is the customer survey. It asks customers to
rate the appearance of the premises, customer
service on arrival, friendliness of staff and value
Customers are also asked whether they
would recommend Oasis Auto Service to their
friends and family based on their own personal
“We are focused on getting our customers to
come back and the survey is one of our most
important tools in achieving that,” David said.
“We know the way to get people back is to
look after them right the first time.
“It’s a lot easier for us to look after our exist-
ing customers, and look after them well, than
trying to attract new business.
“The survey lets us hear from our customers
about something they may not like, so we can
address it and try to do it better.
“We also like to hear about what they do
like about us.”
The strategy is working, because Oasis Auto
Service still has customers that have been with
them from when they first opened, 20 years
There’s an added benefit in customers filling
out and returning the survey – each time they
do, Oasis Auto donates $2 to a local charity.
This year the donations are benefitting
Best in town,
to the point
and solutions for my
vehicle. A+, thank you
– Ian, customer for less than 3 years
– Kevin, a customer for 3 years plus
see my car
washed, (after it was)
dropped ... off filthy
– Sally, customer on and off
for 3 years plus
to have a
service centre to take
my car. Thanks Oasis
– Darren, new customer
better service, that’s
– Andrew, customer for 3 years plus
use your service
– Robert, new customer
WHEN you are on to a good thing it
pays to stick with it.
Even when you’ve upgraded your
car, it’s not always necessary to change
Oasis Auto Service can service new
cars without voiding the new-car war-
Elaine Woosnam, from Red Cliffs,
has been a loyal customer for the past
19 years. So she had no hesitation tak-
ing her new car there to be serviced.
“I have a new Toyota Camry and I
had been taking my old Toyota to Oa-
sis Auto Service for such a long time,
from when they were around in Ninth
Street,” she said.
“They are very, very good and I
know that they will do whatever I
“I will keep taking my car there.”
Another happy customer is Mildura
resident Paige Innes who this year pur-
chased her first car, a Holden Cruze,
and had it serviced by the team at Oa-
“They have been really helpful at
Oasis Auto,” she said.
“I changed over to them because
my family have been taking cars to
them for a very long time.”
Miss Innes said she was always hap-
py with the service.
“I’d have no hesitation in recom-
mending Oasis Auto, I have already
told my friends about them,” she said.
New car, first
car, Oasis cares
Oasis Auto Service on
celebrating 20 years.
Better people, better business.
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Dave, Tracy and the
team at Oasis Auto
Service on 20 years of
service to Sunraysia
from the Agribusiness Team in Mildura
Mildura branch 59 Deakin Avenue Mildura P 5022 5668
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